r1softbackup33.specialservers.com in accessible. Thursday 26th September 2024 16:00:00

We recently experienced an unexpected failure with the R1SoftBackupServer33, resulting in the server becoming non-operational. Our technical team is currently investigating the issue and exploring possible options for resolution. Please note, only those customers whose backups are hosted on this server are affected. We are working diligently to identify the best course of action to restore full functionality. Backup services for these customers are temporarily impacted, and we will provide further updates as soon as possible.

We have configured all the backup policies on the new backup server and shared the login details via the ticket. Please confirm the same on your end. If you have any queries or concerns, feel free to contact us via ticket or live chat.

Posted 2 weeks ago by tausif.shaikh

The new backup server is set up, and we are currently configuring the backup policies. We will keep you informed through ticket. If you encounter any issues, please don't hesitate to reach out via live chat or by submitting a support ticket.

Posted 3 weeks ago by santosh.ugale

We are in the process of building a new replacement server following the issues with R1SoftBackupServer33. Once the new server is fully configured, we will configure the policies for your server/VM on this environment. Login details will be shared via support ticket once everything is set up. We appreciate your patience as we work to restore and improve your backup services. Further updates will be provided as we progress.

Posted 3 weeks ago by Alamgir