eUKhost
HyperSlice
WebhostingUK
All systems are operational

About This Site

This is the Hyperslice Group's service status page which includes eUKhost, and Webhosting UK, here you can get updates on the current state of our platforms, if there are problems with our service or scheduled maintenance planned, they will be posted here.

Maintenance
Nottingham Data Centre Scheduled Network maintenance

The DC network team will be carrying out scheduled network maintenance on the switch uplinks in one of the racks in the Nottingham Data Centre between the following hours:

Schedule: Thursday 3rd October 2024 at 1pm (UK time) and should take around 1 hour to complete.

We have been informed that you should see no impact to services whilst this work is being carried out.

However, if you experience any impact on the above date\time, then please contact us by opening a support ticket on your account.

Past Incidents

27th September 2024

Network connectivity issue

Dear Customers,

We want to inform you that we are currently experiencing a connectivity issue across our legacy VPS platform. Our network team is actively working to resolve this matter as quickly as possible.

Thank you for your understanding. If you have any questions or need further assistance, please don’t hesitate to reach out.

Regards, Support Team.

  • Dear Customers,

    The root cause has been identified and resolved on all affected VPS. We apologize for any inconvenience this may have caused. Regards, Support Team.

    • 26th September 2024

    r1softbackup33.specialservers.com in accessible.

    We recently experienced an unexpected failure with the R1SoftBackupServer33, resulting in the server becoming non-operational. Our technical team is currently investigating the issue and exploring possible options for resolution. Please note, only those customers whose backups are hosted on this server are affected. We are working diligently to identify the best course of action to restore full functionality. Backup services for these customers are temporarily impacted, and we will provide further updates as soon as possible.

  • We have configured all the backup policies on the new backup server and shared the login details via the ticket. Please confirm the same on your end. If you have any queries or concerns, feel free to contact us via ticket or live chat.

  • The new backup server is set up, and we are currently configuring the backup policies. We will keep you informed through ticket. If you encounter any issues, please don't hesitate to reach out via live chat or by submitting a support ticket.

  • We are in the process of building a new replacement server following the issues with R1SoftBackupServer33. Once the new server is fully configured, we will configure the policies for your server/VM on this environment. Login details will be shared via support ticket once everything is set up. We appreciate your patience as we work to restore and improve your backup services. Further updates will be provided as we progress.

    • 28th August 2024

    Issue on Linux Shared Hosting Servers

    Dear Customers,

    We are currently experiencing issues with a few of our Linux shared hosting servers, and our technical team is actively investigating the root cause. Due to this, you may encounter disruptions or performance issues with your websites.

    We understand the importance of uptime and are working diligently to resolve the situation as quickly as possible. We will provide updates as we have more information.

    Thank you for your patience and understanding.

    Regards, Support Team

  • The root cause has been identified and resolved on all affected servers. We apologize for any inconvenience this may have caused.

    Regards, Support Team

    • 26th August 2024

    Live Chat Live Chat Down

    Dear Clients,

    Currently, we are experiencing an intermittent issue with the live chat. Team is currently investigating a connectivity issue that occurs for some users. We’ll have more information soon. If you have an urgent support query, please raise a ticket through your client portal area.

    Regards, Support Team.

  • Dear Client,

    The live chat system is now operational. Thank you for your patience.

    Regards, Support Team.

    • 21st May 2024

    Phone and Chat line

    Due to a network issue our phone and chat lines are currently unavailable.

    If you have an urgent support query, please raise a ticket through your client portal area.

  • The root cause has been identified and has now been resolved. The phone and chat lines are now available. Apologies for any inconvenience this may have caused.

    • 16th May 2024

    Issue on node WK-WINVPS-003

    Dear Customers,

    We are are aware that some clients may be experiencing issues that reside on the above VPS node and our engineers are looking into this as a priority.

    We apologies for any inconvenience this may cause.

    We will post the further updates on same page. Thank you for your understanding and patience.

    Regards, Support Team

  • The issue has been resolved and everything is working normally. If you have any query, please contact support using ticket or chat.

    Regards, Support Team

  • We have been able to gain access to the host which is now working as expected and Engineers are investigating the root cause.

    Regards, Support Team

    • 12th May 2024

    Issues on OnApp HOST

    Dear Customers,

    One of our OnApp HOST is experiencing some issues and we are currently investigating into it.

    We apologies for any inconvenience this may cause.

    We will post the further updates on same page. Thank you for your understanding and patience.

    Regards, Support Team,

  • Dear Customer,

    The server checks has been completed successfully and all the Vm's on the HOST are back online.

    Please contact our support team in case of any query or concern.

    Regards, Support Team

    • 4th April 2024

    Issue on Shared server euk33.eukhosting.net

    Dear Clients,

    The shared host server euk33.eukhosting.net is experiencing some technical issue due to which few sites are inaccessible. We are investigating the issue and will try to bring it back online at the earliest by all the possible methodologies.

    We apologize for any inconvenience this may cause. Further updates will be posted on the same page.

    Please bear with us for further updates.

  • The issue with the shared server "euk33.eukhosting.net" has been successfully resolved, and all the websites hosted on the server are now functioning smoothly. In case you still encounter any issues with your websites, please don't hesitate to contact us. We will be more than happy to provide further assistance. Regards, Support Team

    • 14th March 2024

    Network Partial network outage in Wakefield datacentre

    A small subset of customers may have experienced a brief network outage to services in the Wakefield datacentre.

    The cause of the issue was quickly identified and resolved by our network team and full network connectivity was restored to those affected customers within 10 minutes.

    5th March 2024

    Shared Issue on Shared server durham.specialservers.com

    Dear Clients,

    The shared host server Durham.specialservers.com is inaccessible at the moment. We are investigating the issue and will try to bring it back online at the earliest by all the possible methodologies.

    We apologize for any inconvenience this may cause. Further updates will be posted on the same page.

    Please bear with us for further updates.

  • Dear Customers,

    The issue is resolved.

    We apologise for any inconvenience this has caused.

    • 27th February 2024

    VPS Issues on OnApp HOST

    Dear Customers,

    One of our OnApp HOST is experiencing some issues and we are currently investigating into it.

    We apologies for any inconvenience this may cause.

    We will post the further updates on same page. Thank you for your understanding and patience.

    Regards, Support Team,

  • Dear Customer,

    The server checks has been completed successfully and all the Vm's on the HOST are back online.

    Please contact our support team in case of any query or concern.

    Regards, Support Team

  • We have identified an issue with the OnApp Host, and have manage to get the Host rebooted and its online. We are checking each VM to get it online. We will provide you with further updates as soon as they are available.

    • 11th January 2024

    Issues on node WK-LINVPS-021

    Dear Customers,

    One of our VPS Node WK-LINVPS-021 is experiencing some issues and we are currently investigating into it. Clients hosted on below shared servers also face same issues.

    euk11.eukhosting.net host31.theukhost.net ipswich.theukhost.net

    We apologies for any inconvenience this may cause.

    We will post the further updates on same page. Thank you for your understanding and patience.

    Regards, Support Team,

  • Dear Customer,

    We are glad to inform you that we have successfully completed the migration of all virtual machines (VMs) to a new nodes. As a result, all VMs are now online and all services are functioning as expected.

    We apologize for any inconveniences caused during this process and appreciate your understanding.

    If you have any questions or encounter any issues, please do not hesitate to reach out to our support team.

    Regards, Support Team

  • Dear Customers,

    We have successfully migrated 80 % of VMs and they are working properly from new Node. We are in process on migrating other VMs on new Node. We will keep you posted.

    Regards, Support Team

  • Dear Customers,

    We have successfully migrated 35 % of VMs and they are working properly from new Node. We are in process on migrating other VMs on new Node. We will keep you posted.

    Regards, Support Team

  • Dear Customers,

    We have successfully migrated few VMs and they are working properly from new Node. We are in process on migrating other VMs as well on new node. We will keep you posted. Thank You for the patience shown.

    Regards, Support Team

  • Dear Customer,

    We have identified an issue with the node, and currently in the process of migrating vm's onto another node. We will provide you with further updates as soon as they are available.

    Regards, Support Team

    • 8th January 2024

    Phone Lines Phone lines

    We are investigating an issue with our phone lines that is preventing calls from being routed through to our technical support team.

    If you need to contact support, please do so by ticket or live chat while we resolve the issue with our phone line provider.

  • The issues with the phone lines have been resolved.

    • 30th December 2023

    Issue on node WK-LINVPS-002

    Dear Customer,

    We regret to inform you that one of our nodes, WK-LINVPS-002, is experiencing some disk issues, and we are currently investigating the issue. Please bear with us for further updates, and we apologize for any inconvenience caused.

    Regards, Support Team

  • Dear Customer,

    The rebuild process for the disk on the node has been completed, and all VMs are up and running fine. In case you still encounter any issues with your VMs or websites, please don't hesitate to contact us. We will be more than happy to provide further assistance. Regards, Support Team

    • qms cyber_essentials

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