eUKhost
HyperSlice
WebhostingUK
All systems are operational

About This Site

This is the Hyperslice Group's service status page which includes eUKhost, and Webhosting UK, here you can get updates on the current state of our platforms, if there are problems with our service or scheduled maintenance planned, they will be posted here.

Past Incidents

21st May 2024

Phone and Chat line

Due to a network issue our phone and chat lines are currently unavailable.

If you have an urgent support query, please raise a ticket through your client portal area.

  • The root cause has been identified and has now been resolved. The phone and chat lines are now available. Apologies for any inconvenience this may have caused.

  • 16th May 2024

    Issue on node WK-WINVPS-003

    Dear Customers,

    We are are aware that some clients may be experiencing issues that reside on the above VPS node and our engineers are looking into this as a priority.

    We apologies for any inconvenience this may cause.

    We will post the further updates on same page. Thank you for your understanding and patience.

    Regards, Support Team

  • The issue has been resolved and everything is working normally. If you have any query, please contact support using ticket or chat.

    Regards, Support Team

  • We have been able to gain access to the host which is now working as expected and Engineers are investigating the root cause.

    Regards, Support Team

  • 12th May 2024

    Issues on OnApp HOST

    Dear Customers,

    One of our OnApp HOST is experiencing some issues and we are currently investigating into it.

    We apologies for any inconvenience this may cause.

    We will post the further updates on same page. Thank you for your understanding and patience.

    Regards, Support Team,

  • Dear Customer,

    The server checks has been completed successfully and all the Vm's on the HOST are back online.

    Please contact our support team in case of any query or concern.

    Regards, Support Team

  • 4th April 2024

    Issue on Shared server euk33.eukhosting.net

    Dear Clients,

    The shared host server euk33.eukhosting.net is experiencing some technical issue due to which few sites are inaccessible. We are investigating the issue and will try to bring it back online at the earliest by all the possible methodologies.

    We apologize for any inconvenience this may cause. Further updates will be posted on the same page.

    Please bear with us for further updates.

  • The issue with the shared server "euk33.eukhosting.net" has been successfully resolved, and all the websites hosted on the server are now functioning smoothly. In case you still encounter any issues with your websites, please don't hesitate to contact us. We will be more than happy to provide further assistance. Regards, Support Team

  • 14th March 2024

    Network Partial network outage in Wakefield datacentre

    A small subset of customers may have experienced a brief network outage to services in the Wakefield datacentre.

    The cause of the issue was quickly identified and resolved by our network team and full network connectivity was restored to those affected customers within 10 minutes.

    5th March 2024

    Shared Issue on Shared server durham.specialservers.com

    Dear Clients,

    The shared host server Durham.specialservers.com is inaccessible at the moment. We are investigating the issue and will try to bring it back online at the earliest by all the possible methodologies.

    We apologize for any inconvenience this may cause. Further updates will be posted on the same page.

    Please bear with us for further updates.

  • Dear Customers,

    The issue is resolved.

    We apologise for any inconvenience this has caused.

  • 27th February 2024

    VPS Issues on OnApp HOST

    Dear Customers,

    One of our OnApp HOST is experiencing some issues and we are currently investigating into it.

    We apologies for any inconvenience this may cause.

    We will post the further updates on same page. Thank you for your understanding and patience.

    Regards, Support Team,

  • Dear Customer,

    The server checks has been completed successfully and all the Vm's on the HOST are back online.

    Please contact our support team in case of any query or concern.

    Regards, Support Team

  • We have identified an issue with the OnApp Host, and have manage to get the Host rebooted and its online. We are checking each VM to get it online. We will provide you with further updates as soon as they are available.

  • 11th January 2024

    Issues on node WK-LINVPS-021

    Dear Customers,

    One of our VPS Node WK-LINVPS-021 is experiencing some issues and we are currently investigating into it. Clients hosted on below shared servers also face same issues.

    euk11.eukhosting.net host31.theukhost.net ipswich.theukhost.net

    We apologies for any inconvenience this may cause.

    We will post the further updates on same page. Thank you for your understanding and patience.

    Regards, Support Team,

  • Dear Customer,

    We are glad to inform you that we have successfully completed the migration of all virtual machines (VMs) to a new nodes. As a result, all VMs are now online and all services are functioning as expected.

    We apologize for any inconveniences caused during this process and appreciate your understanding.

    If you have any questions or encounter any issues, please do not hesitate to reach out to our support team.

    Regards, Support Team

  • Dear Customers,

    We have successfully migrated 80 % of VMs and they are working properly from new Node. We are in process on migrating other VMs on new Node. We will keep you posted.

    Regards, Support Team

  • Dear Customers,

    We have successfully migrated 35 % of VMs and they are working properly from new Node. We are in process on migrating other VMs on new Node. We will keep you posted.

    Regards, Support Team

  • Dear Customers,

    We have successfully migrated few VMs and they are working properly from new Node. We are in process on migrating other VMs as well on new node. We will keep you posted. Thank You for the patience shown.

    Regards, Support Team

  • Dear Customer,

    We have identified an issue with the node, and currently in the process of migrating vm's onto another node. We will provide you with further updates as soon as they are available.

    Regards, Support Team

  • 8th January 2024

    Phone Lines Phone lines

    We are investigating an issue with our phone lines that is preventing calls from being routed through to our technical support team.

    If you need to contact support, please do so by ticket or live chat while we resolve the issue with our phone line provider.

  • The issues with the phone lines have been resolved.

  • 30th December 2023

    Issue on node WK-LINVPS-002

    Dear Customer,

    We regret to inform you that one of our nodes, WK-LINVPS-002, is experiencing some disk issues, and we are currently investigating the issue. Please bear with us for further updates, and we apologize for any inconvenience caused.

    Regards, Support Team

  • Dear Customer,

    The rebuild process for the disk on the node has been completed, and all VMs are up and running fine. In case you still encounter any issues with your VMs or websites, please don't hesitate to contact us. We will be more than happy to provide further assistance. Regards, Support Team

  • 25th December 2023

    Issues on node NG2-LINVPS-004

    Dear Customer,

    One of our VPS Node NG2-LINVPS-004 is experiencing some issues and we are currently investigating into it.

    Please bear with us for further update.

    Regards, Support Team,

  • We are pleased to inform you that we have successfully completed the migration of all virtual machines (VMs) to a new node. As a result, all VMs are now online and all services are functioning as expected.

    Our team will continue to monitor the new node to ensure optimal performance and address any potential issues promptly. We apologize for any inconveniences caused during this process and appreciate your understanding. If you have any questions or encounter any issues, please do not hesitate to reach out to our support team.

    Regards, Support Team

  • Dear Customers,

    We have successfully migrated 85 % of VMs and they are working properly from new Node. We are in process on migrating other VMs on new Node. We will keep you posted.

  • Dear Customers,

    We have successfully migrated 70 % of VMs and they are working properly from new Node. We are in process on migrating other VMs on new Node. We will keep you posted.

  • Dear Customers,

    We have successfully migrated 55 % of VMs and they are working properly from new Node. We are in process on migrating other VMs on new Node. We will keep you posted.

  • Dear Customers,

    We have successfully migrated 40 % of VMs and they are working properly from new Node. We are in process on migrating other VMs on new Node. We will keep you posted.

    Regards, Support Team,

  • Dear Customers,

    We have successfully migrated few VMs and they are working properly from new Node. We are in process on migrating other VMs on new update. We will keep you posted. Thank You for the patience shown.

    Regards, Support Team,

  • Dear Customer,

    We have identified an issue with the node, and currently in the process of migrating vm's onto another node. We will provide you with further updates as soon as they are available.

    Regards, Support Team

  • Dear Customer, We are still continuing to work on this issue and will provide you with further updates as progress is made. We sincerely appreciate your understanding and patience. Regards, Support Team

  • 7th December 2023

    Shared sheffield.theukhost.net inaccessible

    Dear Client,

    The shared server "sheffield.theukhost.net" is currently down. Our team is aware of the issue, and our data-center team is actively working on resolving it with higher priority.

    We apologize for any inconvenience this may cause. Further updates will be posted on the same page.

    Thank you for your understanding and patience.

    Regards, Support Team

  • Dear Customer,

    We appreciate your patience and cooperation.

    The issue with the shared server " sheffield.theukhost.net" has been successfully resolved, and all the websites hosted on the server are now functioning smoothly.

    In case you still encounter any issues with your websites, please don't hesitate to contact us. We will be more than happy to provide further assistance.

    Regards, Support Team

  • 5th December 2023

    Emergency Maintenance Work : WK-LINVPS-027

    Dear Customer, We are currently undertaking emergency maintenance work on the host WK-LINVPS-027 due to which the VM's hosted on the node will be down until the maintenance is completed. We appreciate your understanding and will update you once the maintenance is finished.

  • Dear Customer,

    Thank you for your patience.

    We have managed to restored all the affected VMs successfully, and they are now fully operational. If you encounter any issues related to your website or have any queries, please update the tickets.

    Best Regards, Support Team.

  • Dear Customer,

    We have successfully restored most of the VMs that have backup plans with us. However, we are currently in the process of manually migrating servers that do not have any backups.

    We will keep you updated once all the VMs are successfully restored. Meanwhile, we appreciate your patience.

    Thank you. Support Team.

  • UPDATE :

    After further investigations it's with great regret that we have had a volume corruption on this node. Although we have been able to migrate some VMs off onto our standby host, some VMs have also been corrupted by this issue and our Support Team will be in contact with those that we need to look at rebuilding.

  • Dear Customer,

    The maintenance work for WK-LINVPS-027 is still ongoing. We will provide you with further updates as soon as they are available. We apologize for any inconvenience caused in this regard. Thank you for your patience.

  • 28th October 2023

    Shared server firefly.theukhost.net and berkshire.redbackinternet.net are down

    Shared hosting server firefly.theukhost.net and berkshire.redbackinternet.net are down

    Our team are aware of the issue and our datacenter team are working on it on higher priority.

    We apologies for any inconvenience this may cause.

    We will post the further updates on same page. Thank you for your understanding and patience.

    Regards, Support Team,

  • Dear Customer,

    The shared hosting servers, firefly.theukhost.net and berkshire.redbackinternet.net, are both online and all services are functioning as expected. We will maintain ongoing monitoring of these servers.

    We apologies for the inconveniences caused in this meantime.

    Regards, Support Team

  • Dear Customer,

    We are still continuing to work on this issue and will provide you with further updates as progress is made.

    We sincerely appreciate your understanding and patience.

    Regards, Support Team

  • 12th October 2023

    Client Area Intermittent client portal access

    We are currently investigating an intermittent issue that is preventing users from accessing our client portal and ticketing system.

    If you have a support query please contact us by live chat available on our website.

  • Portal access is now restored and we are currently monitoring performance.

  • 21st September 2023

    Incident affecting Veeam Backups

    A small subset of customers may experience delays in their Veeam backup jobs completing successfully.

    Our engineers have been working with Veeam support and have been able to isolate the cause as a known, but currently unfixed, bug in the Veeam Backup and Replication software.

    We are undertaking remedial work to allow us to work around this bug, but affected customers are advised that backups may be delayed by up to 48 hours until this work is completed.

    It's expected that this remedial work should be completed by Monday 25th September.

    Apologies for any inconvenience caused.

    The Hyperslice Infrastructure Team

  • The workaround has been implemented and customers should see their backups running back to their normal schedules.