eUKhost
HyperSlice
WebhostingUK
All systems are operational

About This Site

This is the Hyperslice Group's service status page which includes eUKhost, and Webhosting UK, here you can get updates on the current state of our platforms, if there are problems with our service or scheduled maintenance planned, they will be posted here.

Past Incidents

21st September 2023

Incident affecting Veeam Backups

A small subset of customers may experience delays in their Veeam backup jobs completing successfully.

Our engineers have been working with Veeam support and have been able to isolate the cause as a known, but currently unfixed, bug in the Veeam Backup and Replication software.

We are undertaking remedial work to allow us to work around this bug, but affected customers are advised that backups may be delayed by up to 48 hours until this work is completed.

It's expected that this remedial work should be completed by Monday 25th September.

Apologies for any inconvenience caused.

The Hyperslice Infrastructure Team

  • The workaround has been implemented and customers should see their backups running back to their normal schedules.

    • 28th August 2023

    Shared Shared server chatham.redbackinternet.net facing issues

    Dear Customer,

    We regret to inform you that one of our shared hosting servers, chatham.redbackinternet.net, is currently experiencing a database inconsistency issue.

    Rest assured, our team is actively working on resolving this matter, and we will provide you with further updates on the status as soon as they become available.

    Thank you for your understanding and patience.

    Regards, Support Team,

  • Dear Customer,

    We appreciate your patience and cooperation.

    The issue with the shared server "chatham.redbackinternet.net" has been successfully resolved, and all the websites hosted on the server are now functioning smoothly.

    In case you still encounter any issues with your websites, please don't hesitate to contact us. We will be more than happy to provide further assistance.

    Regards, Support Team,

  • Dear Customer,

    "We would like to inform you that the MySQL server is currently unable to start due to database inconsistencies, prompting us to initiate a VM restoration process.

    Consequently, we are in the process of restoring the VM from the latest available backups and will provide you with further updates on the status as soon as they become available.

    Regards, Support Team,

    • 11th August 2023

    WK-WINVPS-001

    Dear Customer,

    One of our VPS Node WK-WINVPS-001 had experienced hardware issues.

    Our team had replaced the failed component.

    The server checks had been completed successfully and the server's are back online.

    Please contact our support team in case of any query or concern.

    Regards, Support Team

    31st May 2023

    Phone Lines Phone lines Down

    We are currently experiencing problems with our phone lines, if you need to contact us please use live chat or create a ticket while we investigate the issue with our telecoms provider.

  • The phone issues have been resolved and normal service has resumed.

    • 5th May 2023

    Phoneline and Chat

    Due to a network issue our phone and chat lines are currently down.

    Our engineers are currently investigating the cause and an update will be provided shortly.

    We apologies for any inconvenience this may cause.

  • UPDATE The network issue has now been resolved.

    Again, apologies for any inconvenience this issue has caused

  • UPDATE - Our engineers are still investigating this issue.

    Apologies, for any inconvenience caused.

    • 28th April 2023

    Shared Shared server merlin.eukhosting.net outage

    Shared hosting server merlin.eukhosting.net is currently down.

    Our data centre team are investigating the cause which appears to be failed hardware.

    Our system admin team is currently in the process of restoring from backup in case the failed server cannot be repaired in a timely manner.

    We will update the status as we learn more.

  • Dear Customer,

    Shared hosting server merlin.eukhosting.net is UP and all services are operational now.

    We apologies for the inconveniences caused in this meantime.

  • Our datacentre team have been able to repair the server, we are currently performing data integrity checks but expect it to be back online within the next 60 minutes.

    Dear Customer,

    Shared hosting server merlin.eukhosting.net is UP and all services are operational now.

    We apologies for the inconveniences caused in this meantime.

    • VPS WK-LINVPS-025

    Dear Customer,

    One of our VPS Node WK-LINVPS-025 is experiencing hardware issues and we are investigating it.

    Please bear with us for further update.

    Regards, Support Team

  • Thank you for the patience.

    All the servers are online now.

    Please contact our support team in case of any query or concern.

    Regards, Support Team

  • The server checks has been completed successfully and the server is now back online.

  • Our team have replaced the failed component and we are running further checks, but the change looks to have been successful and we expect to have it back online in the next 60 mins

    • 15th February 2023

    WK-WINVPS-008

    Dear Customer,

    One of our VPS Node WK-WINVPS-008 is experiencing hardware issues and we are working on recovering the VPS.

    Please bear with us for further update.

    Regards, Support Team.

  • Dear Customers,

    Thank you for your patience.

    Our engineers have identified and fixed the issue. The servers is online now, We will continue to monitor the server closely.

    Thanks for your patience & co-operation.

    Regards Support Team.

    • 17th January 2023

    Some servers on NG are inaccessible.

    Dear Customers,

    Connectivity has now been restored to our DC3. Nottingham Data Centre, and any affected server should now be back online. We will be monitoring services closely, but please do get in touch if you are still experiencing issues. Please also keep an eye on our status page, for any change in service:

    Dear Customers,

    We are currently experiencing a power outage in our DC3 Data centre in Nottingham. We have engineers onsite attempting to resolve the issue. Please refer to our status sites for updates as they become available.

    Dear Customers,

    Some servers on NG are inaccessible.

    We are investigating potential fixes We will update you as and when We get more information.

    Thanks & Regards Support Team

  • Dear Customers,

    We are currently experiencing a power outage in our DC3 Data centre in Nottingham. We have engineers onsite attempting to resolve the issue. Please refer to our status sites for updates as they become available.

    • qms cyber_essentials

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