Incident affecting Veeam Backups Thursday 21st September 2023 15:30:00

A small subset of customers may experience delays in their Veeam backup jobs completing successfully.

Our engineers have been working with Veeam support and have been able to isolate the cause as a known, but currently unfixed, bug in the Veeam Backup and Replication software.

We are undertaking remedial work to allow us to work around this bug, but affected customers are advised that backups may be delayed by up to 48 hours until this work is completed.

It's expected that this remedial work should be completed by Monday 25th September.

Apologies for any inconvenience caused.

The Hyperslice Infrastructure Team

The workaround has been implemented and customers should see their backups running back to their normal schedules.