Past Incidents

Hello Customers,

We identified a faulty network switch as the cause of the connectivity issue and have now resolved the problem. The servers are accessible again, and all websites and services are operating normally.

Regards,

Support Team

Dear Clients,

The issue is resolved.

Kind Regards, Support Team

We can confirm that the fibre cable which was severed near Sheffield has now been fully repaired. The repair was carried out by the fibre engineering team following access being granted by National Rail to the affected section of track.

Full service stability was confirmed at 16:50 on 22 May 2026. York DC is now operating with full redundancy restored.

We would like to thank our customers for their patience during this incident.

Update

Connectivity has been restored to the York DC via the Manchester link, and we are currently waiting for confirmation from our upstream provider that full stability has been restored.

The London connection now has engineers on site to repair the fibre. This fibre route runs alongside the railway and, as a result, requires authority from Network Rail before the engineer can access it.

Repairs to the London link are expected to be completed later this afternoon.

UPDATE

We are currently experiencing a network outage affecting services hosted at our York data centre.

Our data centre provider has reported that the primary fibre connection to London has been severed by third-party contractors near Sheffield.

The secondary connection to Manchester is also currently experiencing issues. In both cases, the companies responsible for providing these upstream connections have engineers on site working to restore service.

We will provide updates as further information becomes available.

We apologise for the inconvenience caused.

Dear Customers,

We want to inform you that we are again experiencing a connectivity issue at our York Data Center. Our network team is actively working to resolve this matter as quickly as possible.

Thank you for your understanding. If you have any questions or need further assistance, please don’t hesitate to reach out.

Regards,

Support Team.

UPDATE:

The servers are now responding and services appear to be operational. Our team is still investigating the root cause to ensure full stability.

Thank you for your patience. We will continue to monitor and provide further updates if needed.

UPDATE: Our Data Center engineers are still investigating the issue further. We will share additional updates as soon as more information becomes available.

Temporary network restrictions have now been removed and customers should be able to access CalDAV as normal.

Dear Customers,

The migration activity for all VMs hosted on node WK-LINVPS-022 has been completed successfully. Services are now operating normally on the new host. Our team will continue monitoring the environment to ensure stability. We sincerely appreciate your patience and understanding throughout this maintenance activity.

Kind regards, Support Team

Hello,

Thank you for the patience.

We are migrating all VMs to a new host. We appreciate your understanding and will provide further updates once it is done.

Regards, Support Team.

Temporary network restrictions have now been removed and customers should be able to access cPanel/WHM as normal.

An update has now been released and we are pro-actively updating cPanel servers across the environment. Due to the number of servers involved, this will take several hours.

To protect customers with self-managed deployments, network restrictions will remain in-place overnight to allow those servers to update as part of the standard nightly cPanel autoupdate process.