eUKhost
HyperSlice
WebhostingUK
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About This Site

This is the Hyperslice Group's service status page which includes eUKhost, and Webhosting UK, here you can get updates on the current state of our platforms, if there are problems with our service or scheduled maintenance planned, they will be posted here.

Maintenance
Windows Shared Server updates

We will be rebooting our windows shared servers for processing windows updates at 2.30AM on 23 May 2026.

Past Incidents

22nd May 2026

York Data Center Network Outage

Dear Customers,

We want to inform you that we are currently experiencing a connectivity issue at our York Data Centre. Our network team is actively working to resolve this matter as quickly as possible.

Thank you for your understanding. If you have any questions or need further assistance, please don’t hesitate to reach out.

Regards,

Support Team.

  • Update

    Connectivity has been restored to the York DC via the Manchester link, and we are currently waiting for confirmation from our upstream provider that full stability has been restored.

    The London connection now has engineers on site to repair the fibre. This fibre route runs alongside the railway and, as a result, requires authority from Network Rail before the engineer can access it.

    Repairs to the London link are expected to be completed later this afternoon.

  • UPDATE

    We are currently experiencing a network outage affecting services hosted at our York data centre.

    Our data centre provider has reported that the primary fibre connection to London has been severed by third-party contractors near Sheffield.

    The secondary connection to Manchester is also currently experiencing issues. In both cases, the companies responsible for providing these upstream connections have engineers on site working to restore service.

    We will provide updates as further information becomes available.

    We apologise for the inconvenience caused.

  • Dear Customers,

    We want to inform you that we are again experiencing a connectivity issue at our York Data Center. Our network team is actively working to resolve this matter as quickly as possible.

    Thank you for your understanding. If you have any questions or need further assistance, please don’t hesitate to reach out.

    Regards,

    Support Team.

  • UPDATE:

    The servers are now responding and services appear to be operational. Our team is still investigating the root cause to ensure full stability.

    Thank you for your patience. We will continue to monitor and provide further updates if needed.

  • UPDATE: Our Data Center engineers are still investigating the issue further. We will share additional updates as soon as more information becomes available.

    • 20th May 2026

    Temporary Network Restrictions - CalDAV

    We have been notified of additional security vulnerabilities in cPanel relating to the CalDAV service. (SEC-73728 & SEC-73755)

    We are in the process of orchestrating out of band cPanel updates across the estate, but as this is likely to take several hours to complete, we have temporarily applied network level restrictions on the following ports inbound:

    • TCP 2079 (CalDAV)
    • TCP 2080 (CalDAV SSL)

    Once updates have been applied across the estate we will remove these temporary network restrictions.

    Thank you for your patience.

  • Temporary network restrictions have now been removed and customers should be able to access CalDAV as normal.

    • 14th May 2026

    Issue on node Node WK-LINVPS-022

    Dear Customers,

    We are currently experiencing performance issues on one of our nodes, WK-LINVPS-022.

    Our team is actively investigating the issue and working to resolve it as quickly as possible.

    We apologize for any inconvenience this may cause and appreciate your patience and understanding.

    Kind regards, Support Team

  • Dear Customers,

    The migration activity for all VMs hosted on node WK-LINVPS-022 has been completed successfully. Services are now operating normally on the new host. Our team will continue monitoring the environment to ensure stability. We sincerely appreciate your patience and understanding throughout this maintenance activity.

    Kind regards, Support Team

  • Hello,

    Thank you for the patience.

    We are migrating all VMs to a new host. We appreciate your understanding and will provide further updates once it is done.

    Regards, Support Team.

    • Issue on Shared server SHARED-Durham.Specialservers.com

    Dear Customers,

    We are currently experiencing issues on one of our Shared windows server which is SHARED-durham.

    We are working on the issue and will try to bring it back online at the earliest.

    We apologies for any inconvenience this may have caused.

    Regards, Support Team

  • Hello,

    Thank you for the patience.

    The server is working normally now.

    Kind Regards, Support Team

    • 8th May 2026

    Temporary Network Restrictions - Emergent cPanel Threat

    We have been notified of additional emergent threats associated with cPanel. (CVE-2026-29201 CVE-2026-29202 CVE-2026-29203)

    Whilst minimal details have been released about the precise nature of these vulnerabilities, we have temporarily restricted access to the following cPanel ports as a precautionary measure.

    • 2077,2078 (WebDAV and WebDAV SSL)
    • 2079,2080 (CalDAV and CalDAV SSL)
    • 2082,2083 (cPanel)
    • 2086,2087 (WHM)
    • 2095,2096 (Webmail)

    cPanel are expected to release an emergency update later today. (8th May 2026)

    Once we are confident customers are adequately protected we will remove these temporary network restrictions.

    Thank you for your patience.

  • Temporary network restrictions have now been removed and customers should be able to access cPanel/WHM as normal.

  • An update has now been released and we are pro-actively updating cPanel servers across the environment. Due to the number of servers involved, this will take several hours.

    To protect customers with self-managed deployments, network restrictions will remain in-place overnight to allow those servers to update as part of the standard nightly cPanel autoupdate process.

    • 7th April 2026

    VPS Issue on Shared server SHARED-Pink.Specialservers.com

    Dear Customers,

    We are currently experiencing issues on one of our Shared windows server which is SHARED-Pink.

    We are working on the issue and will try to bring it back online at the earliest.

    We apologies for any inconvenience this may have caused.

    Regards, Support Team

    ===================== Dear Customers,

    Thank you for the patience.

    The reported issue has been resolved and all applications are working fine.

    Regards Support

    23rd January 2026

    VPS Issue on Shared server SHARED-Win2.Specialservers.com

    Dear Customers,

    We are currently experiencing issues on one of our Shared windows server which is Shared-Win2.

    We are working on the issue and will try to bring it back online at the earliest.

    We apologise for any inconvenience this may have caused.

    Regards, Support Team,

    Dear Customers,

    Thank you for the patience.

    The reported issue has been resolved, and all applications are working fine

    Regards Support

    14th January 2026

    Network connectivity issue observed only for the IP range (158.255.47.x) in the Wakefield Data Center

    Dear Customers,

    We want to inform you that we are currently experiencing a connectivity issue affecting only the IP range (158.255.47.x) in the Wakefield Data Center. Our network team is actively working to resolve this matter at the earliest.

    We appreciate your understanding and patience. If you have any questions or require further assistance, please feel free to contact us.

    Regards, Support Team

  • Dear Customers,

    The issue is resolved and connectivity is working normally.

    Kind regards, Support Team

    • 9th January 2026

    Hardware issue on node (NG2-SHARED-001)

    Hello ,

    We are currently experiencing a hardware-related issue on our NG2-SHARED-001 node, which is affecting the availability of some services.

    In parallel, we are moving the affected servers to another node using the latest backups. Once the servers are moved, we will provide an update.

    Further updates will be shared here as they become available. We appreciate your patience

    Regards Support

    =======================

    Hello,

    The VMs have been restored to another node, and the servers are now online.

    Regards Support

    8th January 2026

    Network connectivity issue in Wakefield datacentre

    Dear Customers,

    We want to inform you that we are currently experiencing a connectivity issue in the Wakefield datacentre. Our network team is actively working to resolve this matter as quickly as possible.

    Thank you for your understanding. If you have any questions or need further assistance, please don’t hesitate to reach out.

    Regards, Support Team.

  • Dear Customers,

    We are pleased to inform you that the connectivity issue at the Wakefield datacentre has now been successfully resolved. All services are operating normally at this time.

    Our network team will continue to monitor the environment to ensure stability. We sincerely appreciate your patience and understanding during this incident.

    If you experience any further issues or have questions, please feel free to contact our support team.

    Regards, Support Team

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