Past Incidents

Dear Customers,

Thank you for your patience.

The reported issue is resolved now. The server glasgow.specialservers.com is back online and it's working fine.

Dear Customers,

The shared host server glasgow.specialservers.com is down & inaccessible at the moment. We are investigating the issue and will try to bring it back online at the earliest by all the possible methodologies.

Please bear with us for further updates.

RESOLVED

Dear Customers,

All servers along with leeds.eukhosting.net are now online.

Thank You.

UPDATE

Dear Customers,

Below servers are up and running.

host26.theukhost.net gillingham.redbackinternet.net host33.theukhost.net wordpress5.whukhost.com taverham.redbackinternet.net

We are working to get "leeds.eukhosting.net" server online. We will keep you posted.

UPDATE

Dear Customer,

Shared Servers on HOST are inaccessible.

We are investigating potential fixes We will update you as and when we get more information.

Following Shared Server are inaccessible.

leeds.eukhosting.net gillingham.redbackinternet.net host33.theukhost.net taverham.redbackinternet.net wordpress5.whukhost.com host26.theukhost.net

Please bear with us for further update. Regards, Support Team.

Dear Customers,

The shared host server WHUK5.whukhost.com is down & inaccessible at the moment. We're scrutinizing the probable cause to bring it back online at the earliest by all the possible methodologies.

Please bear with us for further update.

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Dear Customers,

The server is now online and fully functional.

Thanks for your patience & co-operation.

Dear Customer,

Servers on Node NG2-LINVPS-008 are inaccessible. Following Shared Servers are hosted on same node:- euk9.eukhosting.net host36.theukhost.net We are investigating on the potential fixes. We will update you as and when we get more information.

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Dear Customer,

Our engineering team are liaising the Data Center team to diagnose the cause of the issue. A further update will be provided shortly

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Dear Customer,

Our Engineering team are working with the Data Center to bring a standby server online within the hour. We'll keep you posted the further updates.

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Dear Customer,

Thanks for your patience and co-operation. The issue with NG2-LINVPS-008 has now been resolved and the host and all the VMs are now back online.

Dear Customer,

Shared Servers on HOST is accessible now.

And all the shared servers are back online, if you report any issues please contact our support team on live chat or on call.

======================

Dear Customer,

Shared Servers on HOST is inaccessible. We are investigating potential fixes We will update you as and when we get more information.

Following Shared Server are inaccessible.

host28.theukhost.net

whuk102.redbackinternet.net

Dear Customer,

We have been going through the process of re-provisioning clients virtual machines that were on the failed node. If you have still having trouble with your virtual machine, please contact our support Team on live chat, Ticket or Phone Line.

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Dear Customer,

One of the component has failed for Node WK-LINVPS-007, the Failed component can't be repaired or replaced. Our engineers have been working throughout the night for migrating the data to another server and tried to bring RAID array online on the new node.

As per the latest update from our engineers, due to the severity of the hardware failure, they are unable to bring the array back online.

For any further updates kindly contact our support Team on live chat, Ticket or Phone Line.

======================

Dear Customer,

Servers on Node WK-LINVPS-007 are inaccessible. We are investigating potential fixes We will update you as and when We get more information

Phonelines are online now and we have fixed the issue. You can get to us on Phone, Live Chat and Ticket.

Regards, John

Dear Customer,

Phone Lines are down and our engineers are working on the issue. You can still contact our support team through live chat or support ticket.

Regards, Phone Support Team

RESOLVED (Monday 17th Jan 2022) - After a period of monitoring, we are now satisfied that the fixes applied to the storage array over the weekend have resolved all the outstanding issues with the array.

We apologies for any inconvenience that has been caused by this incident and advise that if you are still experiencing issues to raise this through the normal support channels.

UPDATE (Sunday 16th Jan 2022) - The storage vendor has been working throughout the night\early morning and are now reporting that the platform is not now reporting errors, However, another upgrade was still in the process of being run and then the platform was to be monitored to ensure it was in a healthy state.

Please be advised, that until we get confirmation from the storage vendor that things have been fully resolved, that there may be a risk of further performance degradation.

UPDATE (Saturday 15th Jan 2022) - The storage vendor was able to perform the firmware upgrade late last night\early hours of this morning and system performance has stabilised.

However, the upgrade did not resolve all the outstanding issues, and we are continuing to work with the vendor to resolve these. Please be advised that until these final issues have been resolved there may be a risk of further performance degradation.

UPDATE - all servers have now been powered up. Our storage provider has found errors within the storage and are in the process of analysing the logs to see what the causes are. Once this has been identified then a solution has to be agreed on and put in place.

At this moment in time you may still experience performance issues. A further update will be provided as soon as we have this

18:52 (GMT) UPDATE - investigations are still on going by the storage provider to diagnose and resolve the issue that is being experienced. Further updates will be provided as and when we receive them

UPDATE - this has been raised as a priority 1 issue with our storage vendors and we will provide further update as we gather them.

Dear Customer,

Our engineering team are investigating an issue with the Wakefield Cloud platform where some customers are experiencing outages.

We apologise for any inconvenience caused and If you have any questions or concerns, please contact us by opening a support ticket on your account.

The team are working to determine the scope of the incident and we will update customers as we gather further information.

Servers on Node WK-LINVPS-006 are inaccessible. We are investigating potential fixes We will update you as and when We get more information

=============== Dear Customer,

The engineers resolved the issue in the early hours of this morning, which was down to a hardware failure on the host. Once the hardware was replaced and the host powered up, all underlying virtual servers came back online.

We apologize for any inconvenience this caused.