All systems are operational

About This Site

This is the Hyperslice Group's service status page which includes eUKhost, and Webhosting UK, here you can get updates on the current state of our platforms, if there are problems with our service or scheduled maintenance planned, they will be posted here.

Wakefield DC

Nottingham DC

York DC

Maidenhead DC

General

Maintenance

Maintenance on WK-WINVPS-012

Hello,

We will be carrying out essential migrations on WK-WINVPS-012 over the coming days.

During this work, affected virtual machines will experience a brief period of downtime while they are migrated. We will work to keep any disruption to a minimum.

We apologise for any inconvenience and appreciate your understanding while we complete this essential work.

Kind Regards, Support Team

Windows Shared Server updates

We will be rebooting our windows shared servers for processing windows updates at 2.30AM on 17 October 2026.

Linux Shared server Maintenance

Dear Customers,

We will be rebooting our shared servers for processing updates at 5.00AM on 19th Oct 2026.

astute.theukhost.net,

euk37.eukhosting.net,

birmingham.redbackinternet.net,

euk19.eukhosting.net,

euk27.eukhosting.net,

host41.theukhost.net,

whuk14.whukhost.com

Regards,

Support Team

Linux Shared server Maintenance

Dear Customers,

We will be rebooting our shared servers for processing updates at 5.00AM on 20th Oct 2026.

cambridge.eukhosting.net,

firefly.theukhost.net,

islander.theukhost.net,

rochford.redbackinternet.net,

euk6.eukhosting.net,

host24.theukhost.net,

northampton.theukhost.net

Regards,

Support Team

Linux Shared server Maintenance

Dear Customers,

We will be rebooting our shared servers for processing updates at 5.00AM on 21st Oct 2026.

euk5.eukhosting.net,

host35.theukhost.net,

kent.redbackinternet.net,

luton.theukhost.net,

euk26.eukhosting.net,

host40.theukhost.net,

whuk12.whukhost.com

Regards,

Support Team

Linux Shared server Maintenance

Dear Customers,

We will be rebooting our shared servers for processing updates at 5.00AM on 22nd Oct 2026.

boston.specialservers.com,

dorset.eukhosting.net,

euk25.eukhosting.net,

whuk15.whukhost.com,

whuk107.whukhost.com,

whuk13.whukhost.com,

whuk16.whukhost.com

Regards,

Support Team

Past Incidents

19th June 2026

Issue on Node WK-Shared-006 and WK-SHARED-004

Dear Customers,

The shared servers euk1.eukhosting.net, tristar.redbackinternet.net, and cheltenham.redbackinternet.net are currently experiencing network-related issues. Our team is actively investigating the situation and working towards resolving it at the earliest possible time. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding while we work on restoring normal service.

Regards,

Support Team

Hello Customers,

We identified a faulty network switch as the cause of the connectivity issue and have now resolved the problem. The servers are accessible again, and all websites and services are operating normally.

Regards,

Support Team

8th June 2026

Emergency Maintenance required on WK-LINVPS-015

UPDATE - The Emergency Maintenance work has now been completed and all VMs are now back online

On Monday 8th June 2026, our engineering team will be carrying out emergency maintenance on the host WK-LINVPS-015.

Schedule: Monday 8th June 2026 at 10:15am (UK time) and length of downtime of around 30 minutes

During this period clients VMs upon this host located in this Data Centre will experience downtime during the above duration.

If you have any questions or concerns, please contact us by opening a support ticket on your account.

7th June 2026

Pink windows shared server

Dear Customers,

We are experiencing issue with pink windows shared server.

It has been observed that heavy traffic is being made to it from different IP's.

We are checking it.

Kind Regards, Support Team

Dear Clients,

The issue is resolved.

Kind Regards, Support Team

22nd May 2026

York Data Center Network Outage

Dear Customers,

We want to inform you that we are currently experiencing a connectivity issue at our York Data Centre. Our network team is actively working to resolve this matter as quickly as possible.

Thank you for your understanding. If you have any questions or need further assistance, please don’t hesitate to reach out.

Regards,

Support Team.

We can confirm that the fibre cable which was severed near Sheffield has now been fully repaired. The repair was carried out by the fibre engineering team following access being granted by National Rail to the affected section of track.

Full service stability was confirmed at 16:50 on 22 May 2026. York DC is now operating with full redundancy restored.

We would like to thank our customers for their patience during this incident.

Update

Connectivity has been restored to the York DC via the Manchester link, and we are currently waiting for confirmation from our upstream provider that full stability has been restored.

The London connection now has engineers on site to repair the fibre. This fibre route runs alongside the railway and, as a result, requires authority from Network Rail before the engineer can access it.

Repairs to the London link are expected to be completed later this afternoon.

UPDATE

We are currently experiencing a network outage affecting services hosted at our York data centre.

Our data centre provider has reported that the primary fibre connection to London has been severed by third-party contractors near Sheffield.

The secondary connection to Manchester is also currently experiencing issues. In both cases, the companies responsible for providing these upstream connections have engineers on site working to restore service.

We will provide updates as further information becomes available.

We apologise for the inconvenience caused.

Dear Customers,

We want to inform you that we are again experiencing a connectivity issue at our York Data Center. Our network team is actively working to resolve this matter as quickly as possible.

Thank you for your understanding. If you have any questions or need further assistance, please don’t hesitate to reach out.

Regards,

Support Team.

UPDATE:

The servers are now responding and services appear to be operational. Our team is still investigating the root cause to ensure full stability.

Thank you for your patience. We will continue to monitor and provide further updates if needed.

UPDATE: Our Data Center engineers are still investigating the issue further. We will share additional updates as soon as more information becomes available.

20th May 2026

Temporary Network Restrictions - CalDAV

We have been notified of additional security vulnerabilities in cPanel relating to the CalDAV service. (SEC-73728 & SEC-73755)

We are in the process of orchestrating out of band cPanel updates across the estate, but as this is likely to take several hours to complete, we have temporarily applied network level restrictions on the following ports inbound:

TCP 2079 (CalDAV)
TCP 2080 (CalDAV SSL)

Once updates have been applied across the estate we will remove these temporary network restrictions.

Thank you for your patience.

Temporary network restrictions have now been removed and customers should be able to access CalDAV as normal.

14th May 2026

Issue on node Node WK-LINVPS-022

Dear Customers,

We are currently experiencing performance issues on one of our nodes, WK-LINVPS-022.

Our team is actively investigating the issue and working to resolve it as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Kind regards, Support Team

Dear Customers,

The migration activity for all VMs hosted on node WK-LINVPS-022 has been completed successfully. Services are now operating normally on the new host. Our team will continue monitoring the environment to ensure stability. We sincerely appreciate your patience and understanding throughout this maintenance activity.

Kind regards, Support Team

Hello,

Thank you for the patience.

We are migrating all VMs to a new host. We appreciate your understanding and will provide further updates once it is done.

Regards, Support Team.

Issue on Shared server SHARED-Durham.Specialservers.com

Dear Customers,

We are currently experiencing issues on one of our Shared windows server which is SHARED-durham.

We are working on the issue and will try to bring it back online at the earliest.

We apologies for any inconvenience this may have caused.

Regards, Support Team

Hello,

Thank you for the patience.

The server is working normally now.

Kind Regards, Support Team

8th May 2026

Temporary Network Restrictions - Emergent cPanel Threat

We have been notified of additional emergent threats associated with cPanel. (CVE-2026-29201 CVE-2026-29202 CVE-2026-29203)

Whilst minimal details have been released about the precise nature of these vulnerabilities, we have temporarily restricted access to the following cPanel ports as a precautionary measure.

2077,2078 (WebDAV and WebDAV SSL)
2079,2080 (CalDAV and CalDAV SSL)
2082,2083 (cPanel)
2086,2087 (WHM)
2095,2096 (Webmail)

cPanel are expected to release an emergency update later today. (8th May 2026)

Once we are confident customers are adequately protected we will remove these temporary network restrictions.

Thank you for your patience.

Temporary network restrictions have now been removed and customers should be able to access cPanel/WHM as normal.

An update has now been released and we are pro-actively updating cPanel servers across the environment. Due to the number of servers involved, this will take several hours.

To protect customers with self-managed deployments, network restrictions will remain in-place overnight to allow those servers to update as part of the standard nightly cPanel autoupdate process.