eUKhost
HyperSlice
WebhostingUK
Some systems are experiencing issues

About This Site

This is the Hyperslice Group's service status page which includes eUKhost, and Webhosting UK, here you can get updates on the current state of our platforms, if there are problems with our service or scheduled maintenance planned, they will be posted here.

Past Incidents

23rd February 2025

Issues on OnApp HOST

Dear Customers,

One of our OnApp HOST is experiencing some issues, and we are currently investigating into it.

We apologize for any inconvenience this may cause.

We will post the further updates on the same page. Thank you for your understanding and patience.

Regards, Support Team,

  • Dear Customer,

    The server checks have been completed successfully, and all the Vm's on the HOST are back online.

    Please contact our support team in case of any query or concern.

    Regards, Support Team

    • 6th February 2025

    Issue Implementing Firewall Rules via the Client Portal for Hyperslice VPS and Cloud Servers.

    We are aware of an issue preventing newly created firewall rules within the client portal from being applied. Our team is currently investigating the matter and are working to resolve it as quickly as possible.

    In the meantime, we recommend creating and managing firewall rules directly on your VPS server. If you require assistance with this, please raise a support ticket, and our team will be happy to help.

    We will update this message as soon as further information becomes available.

    7th January 2025

    Cloud Nottingham Cloud Platform Issues

    We have recieved reports of an issue affecting our Nottingham Cloud platform. Senior engineers are currrently investigating.

  • The cause of the issue has been identified and resolved by our engineers.

    • 4th November 2024

    Issue on Hyperslice VPS Host

    Dear Customers,

    One of our Hyperslice VPS Hosts is experiencing some issues and we are currently investigating.

    We apologies for any inconvenience this may cause.

    We will post the further updates on same page. Thank you for your understanding and patience.

    Regards, Support Team,

  • Dear Customers,

    The root cause has been identified and resolved on all affected VPS. We apologize for any inconvenience this may have caused. Regards, Support Team.

    • 27th September 2024

    Network connectivity issue

    Dear Customers,

    We want to inform you that we are currently experiencing a connectivity issue across our legacy VPS platform. Our network team is actively working to resolve this matter as quickly as possible.

    Thank you for your understanding. If you have any questions or need further assistance, please don’t hesitate to reach out.

    Regards, Support Team.

  • Dear Customers,

    The root cause has been identified and resolved on all affected VPS. We apologize for any inconvenience this may have caused. Regards, Support Team.

    • 26th September 2024

    r1softbackup33.specialservers.com in accessible.

    We recently experienced an unexpected failure with the R1SoftBackupServer33, resulting in the server becoming non-operational. Our technical team is currently investigating the issue and exploring possible options for resolution. Please note, only those customers whose backups are hosted on this server are affected. We are working diligently to identify the best course of action to restore full functionality. Backup services for these customers are temporarily impacted, and we will provide further updates as soon as possible.

  • We have configured all the backup policies on the new backup server and shared the login details via the ticket. Please confirm the same on your end. If you have any queries or concerns, feel free to contact us via ticket or live chat.

  • The new backup server is set up, and we are currently configuring the backup policies. We will keep you informed through ticket. If you encounter any issues, please don't hesitate to reach out via live chat or by submitting a support ticket.

  • We are in the process of building a new replacement server following the issues with R1SoftBackupServer33. Once the new server is fully configured, we will configure the policies for your server/VM on this environment. Login details will be shared via support ticket once everything is set up. We appreciate your patience as we work to restore and improve your backup services. Further updates will be provided as we progress.

    • 28th August 2024

    Issue on Linux Shared Hosting Servers

    Dear Customers,

    We are currently experiencing issues with a few of our Linux shared hosting servers, and our technical team is actively investigating the root cause. Due to this, you may encounter disruptions or performance issues with your websites.

    We understand the importance of uptime and are working diligently to resolve the situation as quickly as possible. We will provide updates as we have more information.

    Thank you for your patience and understanding.

    Regards, Support Team

  • The root cause has been identified and resolved on all affected servers. We apologize for any inconvenience this may have caused.

    Regards, Support Team

    • 26th August 2024

    Live Chat Live Chat Down

    Dear Clients,

    Currently, we are experiencing an intermittent issue with the live chat. Team is currently investigating a connectivity issue that occurs for some users. We’ll have more information soon. If you have an urgent support query, please raise a ticket through your client portal area.

    Regards, Support Team.

  • Dear Client,

    The live chat system is now operational. Thank you for your patience.

    Regards, Support Team.

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